Question 1

What is the serving size of olive oil infused C60?

Accepted Answer

Serving size is 5mls.

Question 2

Can I use Pure New Zealand C60 on my skin?

Accepted Answer

Yes, olive oil in of itself is wonderful for the skin.

Question 3

Can my pets take Pure New Zealand C60?

Accepted Answer

Yes, pets can take Pure New Zealand C60.

Question 4

What is the shelf life of Pure New Zealand C60?

Accepted Answer

Extra virgin olive oil is used best before 2 years after pressing.

Question 5

What is my order status?

Accepted Answer

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door.
You can check the status of your order at any time in website link for checking the shipping progress of your order.

Question 6

What is your return policy?

Accepted Answer

We will immediately replace any product that has been damaged, is defective or faulty in any way. We do not provide refunds for a 'change of mind' once an order has been sent out. We will refund a purchase if the order has not been completed and sent, but we may charge a small administrative and 'restocking fee' for processing the refund and restocking the order.
 
If a product is damaged or defective, please contact our customer services team at (orders@nzc60.com). Please include your order number, and photos of the damage or defect. You may need to arrange and pay for the return shipping of the product, but we will replace the defective or damaged product at no cost including covering the shipping cost to send you the replacement product. Please do not return products without confirmation from us.
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Question 7

Do I have to pay duties and taxes when my order arrives in my country?

Accepted Answer

Pure New Zealand C60 Ltd has no control over customs policies and charges, which can vary from country to country. You are responsible for paying any duties/tariffs/taxes that are imposed by your country once the goods arrive in your country. Some countries charge no customs/duty if the package value is below a certain value. For further information, we recommend you contact your local customs office.

Question 8

How long should my order take to arrive?

Accepted Answer

The expected shipping times are:
 
New Zealand Free shipping: 2 - 3 working days.
NZ Express shipping 1 working day.
 
Australia and International Free Shipping: 3 – 10 working days.
Australia and International Express Shipping 2 – 6 working days.
 
You can use your tracking number and website link for tracking, received in your purchase confirmation, to track your order.

Question 9

My tracking information shows as delivered but I do not have my package, what should I do?"

Accepted Answer

Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands.
If you have not been able to locate the parcel, please email our support email address in your order confirmation email and we will assist with finding your delivery.

Question 10

Where do you ship?

Accepted Answer

We ship from our Christchurch, New Zealand warehouse worldwide. International countries we ship to: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, Germany, Iceland, Ireland, Italy, Republic of Korea, Lativa, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Singaore, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, United States Minor Outlying Islands and Virgin Islands U.S. New Zealand and Australia has free shipping on any quantity and all other countries have free shipping for orders of 3 bottles or more.
 
Your country not on the list? Contact us and we can see what we can do.

Question 11

Where are the locations of your pictures?

Accepted Answer

The main background image is from Fiordland New Zealand, with other photos from our home city of Christchurch New Zealand. The photos of our supplying organic groves are near Greytown New Zealand.

Frequently asked questions